Frequently Asked Questions
Everything you need to know about your order and our products.
How is my order packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of the store name or contents on the outside label.
What materials are used in your products?
Our collection features high-quality materials including medical-grade silicone, lightweight polycarbonate, and polished 316L surgical steel to ensure comfort and durability.
How do I determine the correct size for me?
We provide detailed sizing guides and measurement instructions on each product page. We recommend measuring carefully as an accurate fit is essential for comfort and safety.
What is your return policy for these items?
Due to the intimate nature of our products and strict hygiene regulations, we cannot accept returns or exchanges on items once the original heat-sealed packaging has been opened.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by destination, usually ranging from 10-21 business days.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal.